PRIVACY POLICY
The controller of the personal data of the online shop www.aprice.ee is PLUSTOR OÜ (registry code 12769102), located at Sooja 5, Saue , 12918, phone 53587099 and e-mail info@aprice.ee The controller has designated a data protection officer who can be contacted by phone 53596882 and via e-mail info@aprice.ee (applicable to those who have a designated
data protection officer).
Which personal data are processed? – name, phone number and e-mail address; – delivery address; – bank account number; – cost of goods and services and data related to payments (purchase history); – customer support data; – IP address. – This list is a non-exhaustive example. The list should include only the categories of
personal data that are actually processed/collected. It is definitely recommended to
consult with the creator/developer of the online shop on the technical information, i.e.
to ask them which online identifiers and other data the web server logs. Personal data is used to manage the customer’s orders and to deliver goods.
Purchase history data (date of purchase, goods, quantity, customer data) are used to put together
an overview of the goods and services purchased, to analyse customer preferences and, among
other things, for the purposes of resolving consumer disputes.
The bank account number is used to reimburse payments to the customer.
Personal data such as the e-mail address, telephone number and name of the customer are
processed to handle any issues relating to the provision of goods and services (customer support).
E-mail is also used in order to forward invoices and the telephone number is used to notify the
customer about their goods arriving in the parcel locker.
The IP address or other online identifiers of users of the online shop are processed for the provision
of the online shop as an information society service and for web use statistics.
This is an example list, which should correspond to the list in the previous section, and the
purpose of processing for each category of personal data should correspond to the actual
purpose of the processing.
Legal basis
The purpose of processing personal data is to fulfil the agreement entered into with the customer
(managing the customer’s orders, delivery, returning goods and reimbursing payments).
Personal data are processed in order to fulfil legal obligations (e.g. for accounting).
The processing of personal data, i.e. the collection of purchase history data for the purposes of
resolving potential consumer disputes, is necessary due to the controller’s legitimate interest.
An analysis of legitimate interest should be carried out before exercising legitimate interest
(instructions:
https://www.aki.ee/sites/default/files/dokumendid/oigustatud_huvi_juhend_aki_26.05.2020.pdf
). The analysis should either be included in the privacy policy or it should be explicitly indicated
how the analysis can be accessed (e.g. in order to access the legitimate interest analysis, send an
e-mail to andmekaitse@ettevõte). See clause 13 (1) d) of the GDPR.
The data are processed with the consent of the customer for the following purposes:
(applicable to those who process personal data outside the terms of use, e.g. for profiling and
direct marketing. The customer should be informed of the processing in advance and the
consent should be individually confirmed).
Recipients of personal data
Personal data are forwarded to the customer support of the online shop in order to manage purchase
history and resolve customer issues (applicable only when customer support is provided by a third
party, i.e. someone outside the online shop).
Name, telephone number and e-mail address are forwarded to the transport service provider
selected by the customer. If the goods are delivered by a courier, the customer’s contact details, as
well as their address, are forwarded to the courier.
If an outside service provider handles the accounting for the online shop, the personal data is
forwarded to that service provider to perform the accounting operations.
Personal data may be forwarded to IT service providers if this is needed to ensure the functionality
of the online shop or to host data.
Security and access to data
Personal data are stored in the servers of ____, which are located on the territory of a member state
of the European Union or states of the European Economic Area. Data may be forwarded to states
whose level of data protection is sufficient according to the European Commission or to a company
of a third state to which a safeguard specified in articles 46 or 47 or in subsection 49 (1) of the
GDPR has been applied.
The specific safeguard should be pointed out and it should be indicated how it can be accessed
(e.g. if the online shop relies with the third state provider on the European Commission’s
standard data protection clauses). See clause 13 (1) f) of the GDPR.
Personal data can be accessed by the staff of the online shop in order to resolve technical issues
related to the use of the online shop and to provide customer support.
The online shop applies the relevant physical, organisational and IT security measures in order to
protect personal data from accidental or unlawful destruction, loss, amendment or unauthorised
access and disclosure. These measures are: (list of security measures the online shop applies. For
example, data exchange with the online shop is carried out via an encrypted connection (TSL),
the customer’s passwords are encrypted (password hashes), standard encryption is used when
sending e-mails, there is a firewall and a relevant virus protection to protect the online shop’s
servers, there are regular backups that are kept separately from the online shop’s servers.)
Personal data are forwarded to processors (e.g. the transport service provider and data hosts) on
the basis of contracts between the online shop and processors. Upon processing data, the processors
are obliged to ensure the relevant safeguards in accordance with article 28 of the GDPR.
Access to and rectification of personal data
Personal data can be accessed and rectified via the online shop’s user profile or customer support.
If a purchase is made without a user account, personal data can be accessed via customer support.
If the request to access personal data has been submitted electronically, the information will also
be provided via commonly used electronic means.
Withdrawal of consent
If personal data are processed with the customer’s consent, the customer has the right to withdraw
their consent by making relevant changes in the user account’s settings or by notifying customer
support via e-mail.
Storage
Personal data are erased upon deleting the online shop’s customer account, except for the personal
data (purchase history) which are necessary for accounting or to resolve consumer disputes.
In the event of disputes regarding payments and consumer disputes, personal data are stored until
the claim is settled or the limitation period expires.
The personal data in original accounting documents is stored for seven years.
Restriction
If the data are incorrect, incomplete or processed unlawfully, the customer has the right to request
the restriction of the processing of their personal data.
Objections
The customer has the right to submit objections regarding the processing of their personal data if
they have a reason to believe that there is no legal basis to process their personal data.
Erasure
For the erasure of personal data, customer support should be contacted by e-mail. Requests for
erasure are responded to within one month and the period of erasure is specified. The response to
the request will also indicate which personal data will not be erased, on which legal basis and why.
Transfer
Requests to transfer personal data submitted via e-mail are responded to within one month.
Customer support identifies the person and indicates which personal data is to be transferred.
Direct marketing messages
The e-mail address and telephone number are used to send direct marketing messages if the
customer has consented to receiving such messages. If the customer does not wish to receive direct
marketing messages, they should select the relevant link at the footer of the e-mail or contact
customer support.
Where personal data are processed for direct marketing purposes (profiling), the customer has the
right to object at any time both to the initial and further processing of their personal data, including
profiling related to direct marketing, by notifying customer support thereof via e-mail (the
respective information should be submitted clearly and separately from any other information).
In the event of profiling, information about the logic involved, as well as the significance and
the estimated consequences of such processing for a natural person should be submitted (see
clause 13 (2) f), clause 14 (2) g) and recital 60 of the GDPR).
Resolution of disputes
Disputes concerning the processing of personal data are settled through customer support
(CONTACT DETAILS). The supervisory authority is the Estonian Data Protection Inspectorate
(info@aki.ee).